Profile accuracy
Review core business information and the customer paths that lead to calls, visits and enquiries.
Digital Allo · Surrey, BC
Make genuine customer feedback easier to find and manage.
Support a trustworthy business presence with accurate information, a fair review request process and thoughtful responses to feedback. We work from real experiences and approved business details.
Sounds familiar?
When businesses usually get in touch.
For businesses with inconsistent profiles, an unclear review process or customer feedback that needs organized attention.
- Happy customers rarely leave reviews, but unhappy ones do.
- You have a negative review and aren’t sure how to respond.
- Your business details are wrong on Google, Yelp or industry directories.
- Reviews come in, but nobody reads them or replies.
What the work covers
Three parts, planned together.
Review workflow
Plan neutral requests for genuine customer feedback and agree who responds to reviews.
Respond & learn
Prepare appropriate response guidance, flag issues for the business owner and identify recurring service feedback.
Deliverables
What you get, and what we need from you.
What you get
- An audit of your Google Business Profile and key listings
- Corrections to names, addresses, phone numbers, hours and categories
- A simple, fair way to ask every customer for a review
- Response templates your team can adapt for positive and negative reviews
- Monitoring of new reviews, with alerts for anything that needs attention
- A short monthly summary of themes in what customers are saying
What we’ll need from you
- Owner or manager access to your Google Business Profile
- Confirmation of your correct business details
- A contact who can respond to complaints that need a personal reply
Accounts, files and logins stay in your business’s name.
How it works
How the work runs.
- 01
Audit
We check how your business appears across Google, maps, directories and review sites.
- 02
Fix the basics
Wrong details are corrected, and duplicate or outdated listings are dealt with.
- 03
Set up the review process
We make it easy for your team to ask every customer the same way, without filtering for happy ones.
- 04
Respond and monitor
New reviews are tracked and answered, and recurring complaints are flagged for you to fix.
Scope, cost and a clear handover.
The number of profiles or locations, existing issues, review workflow and ongoing monitoring determine the scope. Third-party platform decisions remain outside our control.
We agree the deliverables, responsibilities, access, ongoing fees and acceptance checks before starting. Your team should know what it will own and how the work will be maintained.
Based in Surrey, we focus on Metro Vancouver and the Lower Mainland. Ask about remote delivery if your business is elsewhere.
Explore service areas →Reputation Management questions
Can you guarantee removal of negative reviews?
No. Platforms decide whether a review violates their policies. Genuine criticism should be handled through an appropriate business response.
Will you create positive reviews for us?
No. Reviews and testimonials must reflect real experiences. We do not invent customers, ratings or results.
How do customers find our Google review link?
In your Google Business Profile, choose the option to ask for reviews and copy the review link it provides. Share it after a completed job by email, text or on a receipt, and ask every customer the same neutral way rather than only those you expect to be happy.
Can we offer a discount in exchange for reviews?
No. Google’s policies don’t allow incentives for reviews, and it can damage trust. We help you ask every customer in a simple, neutral way.
How should we respond to a bad review?
Calmly and briefly. Thank them, acknowledge the issue without arguing, and offer to continue the conversation privately. We can draft responses for you to approve.
Related services
Start a conversation
Tell us what would make work easier.
Share a little about your goals and we’ll connect you with the right Digital Allo specialist.
We review your goals and current setup
Marketing, IT and AI in one place
Serving Surrey and the Lower Mainland
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